Lumendot

FAQ

Questions, answered.

›Can we talk on the phone or meet?

Yes. Start with the form on this site so I have the details, then I'm happy to call or meet locally if that suits you. Everything we agree is confirmed in writing by email.

›Do you charge by the hour?

No. Every job has a fixed price before work starts, built from the fixed-price parts on the pricing page. The price only changes if you add something, and you'll see the new price first.

›Do you use AI?

Yes, for the repetitive parts: first drafts of copy, code and images. I review everything before you see it, and you approve all content before launch. That's why the prices are fixed and low. I never put your passwords or customer data into AI tools.

›Who owns the website and the domain?

You do. The domain is registered in your name, and you get the files or admin access at handover.

›What do I need to send you?

Your business details, the pages you want, and any logo, photos or text you already have. The form asks for all of it.

›How do I pay?

By card, Apple Pay or Google Pay through a secure Stripe link sent by email. Jobs under $500 are paid upfront. From $500, it's a 50% deposit to start and the rest before launch. Monthly plans are charged automatically each month. No card surcharge.

›Can you build an app, not just a website?

Yes: small web apps like booking or quoting tools, client portals and internal dashboards. It starts with a $180 scoping session where I work out exactly what it needs and give you a fixed quote. If you go ahead, the $180 comes off the price.

›What happens if I stop a monthly plan?

Your site keeps working. You can move hosting to your own account, or keep it with me on the Care Plan.

›What if I'm not happy with the work?

You get two rounds of changes on every website. If something still isn't right, tell me and we'll sort it out. Refunds follow the terms and Australian Consumer Law.

›Where are you?

Victoria, working with businesses anywhere in Australia online. Made-to-order items can be picked up in Frankston or delivered free within about 30 minutes of it.

Still wondering?

Ask in the contact form. You'll get an answer by email.